Terms & Conditions

We are a real company with real people that are located in Connecticut & Ship from Connecticut. sales@customeasybutton.com

SHIPPING RESPONSIBILITY: When shipping by FedEx 1 Day or 2 Day, we are not responsible for FedEx missing those delivery responsibilities.

SHIPPING RATES: We use a 1 rate in the CONTINENTAL USA and that rate is $5.00 for the first item then will add $1.00 for each item for shipping. So if you order 2 buttons shipping will $6.00

SHIPPING TIMES: We ship most orders same day if ordered by 12:00 Noon Eastern TIme.

BILLING POLICY: We will charge your credit card when you place your order to ensure your place in shipping as well as determining which orders are valid. We typically ship the same day of the order as long as the order is before 12:00 noon eastern US time. We do not ship on the weekends.

RETURN / REFUND POLICY FOR IN STOCK PRODUCTS ONLY:

  1. No reason returns are subject to a 40% restocking and processing charge for merchandise only.
  2. Returns not received by 30 days of our original ship date are not refundable.
  3. Products that are defective will be refunded completely if returned within 30 days from the ship to you date. We will supply a return shipping label.
  4. IF the product is defective we will send you a shipping document.

ANY CUSTOMIZED PRODUCT MADE FOR YOU THAT IS NOT IN OUR IN STOCK ONLINE STORE & PRODUCTS THAT YOU HAVE REQUESTED WITH EITHER LOGOS WORDS or LETTERING. A CUSTOM COLOR HOUSING. OR ANY CUSTOM SOUND, IS NOT REFUNDABLE AT ALL UNDER ANY CIRCUMSTANCES IN THE ENTIRE UNIVERSE.